Last Updated: January 2026

Privacy Policy 77fb — Member Personal Data Protection

At 77fb, your privacy is not merely a legal obligation — it is our moral responsibility to every member who trusts our platform. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information.

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Why Your Data is Secure With 77fb

We invest in world-class security infrastructure to ensure that every piece of information you share with us remains safe and protected.

Advanced Encryption

All data transmitted between your device and 77fb servers is protected by 256-bit SSL/TLS encryption — the same level of security used by leading financial institutions and banks worldwide.

Secure and Trusted Servers

Members' personal data is stored in an integrated data centre protected 24 hours a day with strict physical and digital access controls. Only authorised personnel may access your data.

Full Data Control in Your Hands

You have the full right to access, correct, download, or request deletion of your personal data at any time. 77fb respects your privacy rights without any restrictions.

No Data Sales

77fb has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not our commodity.

International Standards Compliance

77fb's data protection practices comply with international standards, including the principles of the PDPA (Personal Data Protection Act) and globally recognised best practices in the trusted online gaming industry.

Immediate Breach Notification

In the event of any security incident involving your data, 77fb is committed to notifying affected members within 72 hours and taking immediate remedial action.

Important Note: This Privacy Policy applies to all information collected by 77fb through our website, mobile app, and all communication channels. By using the 77fb platform, you agree to the collection and use of information as described in this policy. This policy is to be read together with Terms and Conditions us.

01

Information We Collect

77fb collects your personal information when you register, use the platform, or interact with our support team. The following are the categories of information we collect:

A. Information You Provide Directly

  • Registration information: Full name, date of birth, gender, phone number, email address and account password.
  • Identity information (KYC): A copy of your identity document (MyKad), passport, or other valid ID for identity verification purposes.
  • Financial information: Bank account number, bank name, digital wallet account number (Touch 'n Go, GrabPay) for deposit and withdrawal processing.
  • Communication information: Any messages, complaints, feedback, or enquiries you send to our support team via live chat, email, or other channels.

B. Information Collected Automatically

  • Technical data: IP address, web browser type, device operating system, screen resolution, and unique device identifiers.
  • Usage data: Pages you visit, games played, session duration, click actions, and navigation patterns within the platform.
  • Transaction data: A complete record of all deposits, withdrawals, wagering, and other financial activity in your account.
  • Location data: General location information based on your IP address for geographic verification and legal compliance purposes.

C. Information from Third Parties

  • Verification information from certified identity check services for the KYC process.
  • Information from payment providers to verify financial transactions.
  • Information from sanctions and watchlist databases for anti-money laundering (AML) compliance.
02

How We Use Your Information

Every piece of information we collect has a clear and specific purpose. 77fb does not use your data for any purpose other than those stated below:

Purpose of Use Types of Data Used Legal Basis
Creating and managing member accounts Registration information, KYC Contract performance
Processing deposits and withdrawals Financial information, identity Contract performance
Identity verification (KYC/AML) Identity, address, transaction data Legal obligation
Customer Support Communication information, account Contract performance
Platform improvement and user experience Technical data, usage data Legitimate interest
Sending promotions and offers (with consent) Email, phone number Consent
Fraud detection and security Technical data, transaction data, location data Legitimate interest

77fb will not use your information to make automated decisions that significantly affect you without human intervention, except for fraud detection purposes that require immediate action to protect the safety of the platform and other members.

03

Data Sharing and Disclosure

77fb understands that your trust is our most valuable asset. We only share your personal data in limited and controlled situations as follows:

  • Trusted Service Providers: We share necessary data with payment providers, KYC services and technical infrastructure providers that help us operate the platform. All such providers are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes.
  • Legal Obligation: 77fb may be required to disclose certain information to the relevant authorities when mandated by law, court order, or lawful regulatory directive.
  • Protection of Rights and Security: In cases where there is a serious threat to the security of the platform, other members, or the public, we may share the necessary information with the relevant authorities.
  • Business Transfer: In the event of a merger, acquisition, or sale of company assets, member data may be transferred to a successor entity that will be bound by an equivalent or stricter privacy policy.

What We Do Not Do: 77fb does not sell, rent, exchange, or disclose your personal data to advertisers, data brokers, marketing partners, or any other third parties for their own commercial purposes.

04

Data Security

Protecting your personal data from unauthorised access, loss, misuse or alteration is an absolute priority for 77fb. We implement multiple layers of technical and organisational security:

Data Encryption in Transit

TLS 1.3 protocol ensures all communication between you and our servers is fully encrypted.

Data Encryption at Rest

Sensitive data such as passwords is stored using irreversible one-way cryptographic hashing algorithms.

24/7 Monitoring

Our security team monitors the platform infrastructure around the clock to detect any anomalies or intrusion attempts.

Internal Access Controls

Principle of least privilege — staff can only access the data necessary for their specific role.

Regular Security Audits

Penetration testing and security audits are conducted regularly by certified independent security experts.

Automatic Data Backup

Data backups are performed automatically and on a regular schedule to ensure service continuity under any circumstances.

While we implement these comprehensive security measures, no system can be guaranteed 100% secure against all threats. We encourage you to play your part in protecting your account by using a strong password and enabling two-factor authentication (2FA).

05

Cookies and Tracking Technologies

77fb uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies (Required): These cookies are required for core platform functions such as login, session security and identity verification. Without them, the platform cannot function properly. These cookies cannot be disabled.
  • Performance & Analytics Cookies: Helping us understand how members use the platform — which pages are popular, where users encounter issues, and how to improve the overall experience. Data collected is aggregated and does not directly identify individuals.
  • Functional Cookies: Saving your personal preferences such as preferred language, display settings and saved login information (if you select "remember me").
  • Security Cookies: Helping detect suspicious activity, prevent unauthorised access and protect your account from security threats.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 77fb platform. For more information on how to manage cookies, refer to your web browser's help documentation.

06

Your Privacy Rights

As a 77fb member, you have the following privacy rights, which you may exercise at any time:

Right of Access

Request a copy of all personal data we hold about you in a readable format.

Right to Rectification

Request correction of any inaccurate or incomplete personal information in our records.

Right to Erasure

Request deletion of your personal data, subject to legal conditions and record-keeping requirements.

Right to Restriction of Processing

Request that we restrict the processing of your data in certain situations while a dispute is being resolved.

Right to Data Portability

Receive your personal data in a structured, machine-readable format for transfer to another provider.

Right to Object

Object to the processing of your data for direct marketing purposes or processing based on our legitimate interests.

To exercise any of the above rights, contact the 77fb support team via live chat within the platform. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request to protect the security of your account.

07

Data Retention and Deletion

77fb retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. The following are our data retention guidelines:

  • Active Account Data: For the duration your account is active and for 7 years following account closure, to meet legal and audit requirements.
  • Financial Transaction Records: Minimum 7 years after a transaction occurs, in line with financial and anti-money laundering legal requirements.
  • KYC Documents: Throughout the active membership period and for 5 years after account closure, or until any related investigation is fully concluded.
  • Security Logs: 2 years for fraud detection and security incident investigation purposes.
  • Support Communication Data: 3 years after case resolution for service quality reference and improvement.
  • Analytics and Usage Data: In aggregate form that cannot identify individuals, retained indefinitely for platform improvement purposes.

When your data is no longer required, we will securely delete or anonymise it using certified data deletion procedures to ensure it cannot be recovered.

08

Children's Privacy

The 77fb platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe we may have collected information from an underage child or minor, please contact us immediately and we will take steps to delete that information and close the relevant account.

All account registrations require age verification as part of our KYC process. We employ automated verification systems and manual checks to ensure no underage users can access the 77fb platform.

09

Privacy Policy Changes

77fb reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Displaying a clear notice on the platform at least 14 days before changes take effect.
  • Sending email notifications to registered members for significant changes.
  • In the case of highly material changes, seek your renewed consent before the changes take effect.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the 77fb platform after policy changes take effect will be considered your acceptance of the updated policy, except for changes that require explicit consent.

10

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: The fastest channel — available 24/7 directly within the 77fb platform.
  • Email: [email protected] (displayed as plain text only)
  • Response Time: We aim to respond to all privacy enquiries within 3 business days, and data rights requests within 30 business days.

For complaints that cannot be resolved through our support channels, you have the right to refer the matter to the relevant data protection authority under the applicable laws of your jurisdiction.

FAQ About 77fb Privacy

Absolutely not. 77fb has never and will never sell, rent, or trade members' personal data to any third party for their own commercial purposes. Your data is only shared with service providers who assist us in operating the platform, and they are bound by strict confidentiality agreements.

You may submit a data access request by contacting the 77fb support team via live chat within the platform. State that you wish to make a "personal data access request" (Subject Access Request). We will process your request within 30 business days upon verification of your identity.

Yes, you may request data deletion through our support team. However, certain data is required by law to be retained — such as financial transaction records and KYC documents, which must be kept for a minimum of 7 years. For data not subject to legal retention obligations, we will delete it within 30 days.

No. 77fb does not directly store your credit or debit card information. All payments are processed through certified third-party payment gateways that comply with PCI-DSS security standards. We only retain your bank account or digital wallet details for the purpose of processing withdrawals.

When you close your account, 77fb will retain your personal data for the period required by law — typically 5 to 7 years depending on the type of data. Once that period expires, your data will be securely deleted or anonymised. Your account will no longer be accessible after closure, and your login credentials will be deactivated immediately.

You can opt out of receiving promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email we send, or by contacting our support team via live chat to update your communication preferences. Requests will be processed within 5 business days. Please note that account security and transaction-related emails cannot be opted out of.

Your Data Protected, Your Game Guaranteed

Enjoy a safe, fair and entertaining online gaming experience with 77fb. Our platform is built with your security and privacy as the top priority — so you can focus entirely on the game.

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